Complaints

At Automotics, we aim to provide excellent products and service. If something has not met your expectations, we want to hear from you so we can make it right. We take every complaint seriously and aim to resolve issues quickly and fairly.

You can submit a complaint through any of the following channels:

• Email: office@automotics.be — describe your complaint clearly, include your order number, and attach any relevant photos or documents
• Phone: +32 11 49 69 90 — available Monday to Friday, 8:00–17:00
• Contact form: automotics.be/contact
• Post: Automotics, Truibroek 53/1, 3945 Ham, Belgium

We will acknowledge your complaint within 2 business days. Our team will investigate and aim to provide a full response within 14 days. If more time is needed, we will keep you informed of progress. We will always propose a fair solution — whether that is a repair, replacement, refund, or other remedy.

If you are not satisfied with our response, you can escalate your complaint to an independent dispute resolution body:

• Geschillencommissie (Belgium): For consumer disputes in Belgium, you can contact the Consumer Mediation Service (consumerombudsman.be)
• EU Online Dispute Resolution: The European Commission provides an online platform for resolving disputes between consumers and traders: ec.europa.eu/consumers/odr